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Learn more about changes and updates due to COVID-19 and our new Virtual Event tools here.

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  • Refunds, registration edits/transfers
  • Event location, parking, and start times
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Your hub for forms, resources and frequently asked questions

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Participant

How to Change the Category you Registered for or Transfer your Registration
How to Contact Event Director
How to Create an Account
How to Register Additional Participants for an Event
How to Register for an Event
How to Reset your Login Information
How to update your activity data in a virtual event
Participant Registration Insurance – Alllianz Registration Protection
Team Coach Profile Functions
What forms of payment are accepted?

Event Director

Adding Files to your Event Page
Allianz Registration Insurance - The Registration Protector
Can I look for participants across all my events?
Can I use athleteReg sites to manage my team or club memberships or clothing order?
Can I use Social Media to Promote my Event?
Category Restrictions
Category Waitlist
Chargebacks and how they affect your event
Creating Additional User Profiles
Creating Event Passwords and Bypass Codes
Show All 44 Event Director Articles

New Event Director

Are there Advertising Opportinities for my Event?
Are Transactions with athleteReg Secure?
athleteReg Service Fees
How Long is my Event Data Available?
How to Access Past Participant Information
How to Create Event Notes
How to Create Your First Event
Interface with Existing Systems
Listing your First Event with athleteReg
My Event Does not Have a Website, Can I still use athleteReg?

Sales Tax

Marketplace Sales Tax FAQ
Marketplace Sales Tax Overview
Nonprofit Sales Tax Exemption
Set a Custom Tax on your Event
State by State Taxability
Taxpayer Information, Forms W-9 and 1099K

Virtual Events

How To Create A Virtual Challenge
How to Create a Virtual Event
Virtual Challenge Process
Virtual Event or Virtual Challenge?
Virtual Event Overview

Event Setup

How to Renew an Event
Keep registration open during event day
Setting up US Ski and Snowboard License Integration
Setting up your Event

Accounting

Do I Need to be Able to Charge Credit Cards?
Forms of Payment Accepted
How to Request a Payout

Pricing Tools

Gift Cards & Season Passes
How to Setup Coupons

Participant Management

NENSA License Integration
Setting up Volunteer Registration

Contact athleteReg

How to Contact athleteReg
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